| .FAQ
Can you print first and we pay later?
Sorry :) We have to take payment up front. These are personalized
mugs, so if we take an order that someone decides they no longer want,
we're not able to resell them. We do take MC, Visa and Discover, so you
can call us to place your order before we print. However, we won't do
any printing and no charges will be made on your card until you ok your
image by email.
How
is this done? What is this process?
We
take a good quality photo from you and do the necessary work to prepare
the image for sublimation. We make reductions in size, touch up the
color if necessary and add borders, for example. Severely damaged photos
or collage images (such as antique photos, torn or water spotted photos,
collage images) that require intensive time for repair before mug
sublimation printing are subjects to other fees. Please inquire first.
The process is called sublimation in which special dyes or inks are used
to imprint an image on a cup. The inks, under high heat, turn into a gas
which penetrates the outer coating of specially glazed mugs to accept
this dye, and when cool, becomes part of the glaze. This is why the
image doesn't fade off like normal screen printed images do. Then each
image is measured and taped to the mug in preparation for imprinting.
All of this is done by hand.
What don't you do?
Well,
we don't do pornographic images. Period. And if we feel some image or
text is of questionable or dubious 'character', or would in anyway
reflect badly on our family oriented business, then we do reserve the
right to refuse that particular job.
How do I care for the mug?
While dishwasher safe, and printed with great quality inks, we still
recommend not letting them sit on the windowsill in strong sunlight! and
hand washing if possible.
What do you need from me?
A
good quality photo, scanned at 300 dpi. The better the photo, the better
the image, the better your end product! We can make some adjustments,
but to save you time and money, please send images that are well
lighted, well scanned, and free from damage. We do reserve the right to
reject photos that are not of quality printing requirements. To ensure
your chances of being accepted for printing and sublimation, feel free
to inquire first with an image. If you are able to, make the image
approx. 3.30 inches high and wide.
Email Us
How long does is take to get my order?
We
try to get these out as quick as possible, but a lot depends on how many
orders are ahead of you :). Should we experience any difficulties
(equipment malfunctions, shipment delays) you'll be notified
immediately. However, we usually get shipments out fairly quick. If it's
during the Christmas Holidays, however, PLEASE order way ahead of time
if you can!
Do
you only put one image on?
You can have your image on one side, and you can have names and dates on
the other. Sometimes we can put images on both sides. The coffee mug at the top was a gift after a memorable catch
one afternoon after fishing for a week and getting nothing.....the
opposite side said "You finally caught him!" You can even have a bit of
fun with your personalization. Just tell us what you want and how you
want it to read. We'll do the rest.
What if I'm not happy with the mug?
Well, first, we send you a graphic image by email,. You need to ok
this before we imprint. If you ok the mug, we imprint and you decide you
don't want that image or text, you will probably be stuck for the cost
of the unwanted mug as well as the new one we imprint. So take the time
to be sure you are ok'ing exactly what you want on your mugs.
Occasionally, despite doing everything right, (i.e using the right inks,
the right papers, the right mugs with the right imprinting glazes, the
right software programs) we get a snafu even we can't fix! sometimes the
images we are given will not print out correctly no matter WHAT we do.
In that instance, we only ask for the cost of the ink printing and
nothing else. Why does this happen? There are many variables, some of
which may lie in the images sent to us. Some are composites of many
different images made in many different programs. No two programs, no
two printers, no two computer monitors and not two sets of eyes will
ever view color exactly the same way. So we do the best we can, but if
we aren't able to produce what you want, we stop before it gets to far
out of hand. Remember that color is not viewed the same way by everyone.
Can you ship directly to the recipient?
We
can ship to anyone in the U.S and Canada that you specify as a gift
recipient. Shipping to Canada might be more.
What about refunds?
These are personalized gifts. Sorry, no refunds.
Are your prices negotiable?
Actually, if you are having very little imprinting done, just a
small image or just a small amount of text, or, if you are doing more
than one mug with the same image (thereby reducing our graphics time
cost), you may be eligible for a price reduction ;) Just call us for a
quote!
How much are your mugs?
What is the shipping costs?
Each mug is $15.95 plus approx $6.95 to $8.95
if you are ordering more than one.
We wrap our mugs in paper and/or bubble wrap to help reduce the
possibilities of breakage in transit. If you do receive a broken
package, save
all the packing materials and let us know immediately |
307-532-4642
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